Sunday 1 August 2010 by Libadmin2010

10th International Multidisciplinary Scientific GeoConference - SGEM2010, www.sgem.org, SGEM2010 Conference Proceedings/ ISBN 10: 954-91818-1-2, June 20-26, 2010, Vol. 2, 1043-1048 pp


The phenomenon of globalization in the world, competition is increasing with each
passing day. As a result of these developments, companies, to gain is competitive
advantage, a in wide range of products, quickly, as a cost-effectively and producing the
desired quality level has to take to market. Not only manufacture and meets the
expectations of the market, but also by establishing a rational work organization get the
costs under control then the optimum level of resources to use in the business of the
concepts of productivity and quality together takes into accounting.Information in the
era of Total Quality Management (TQM) and the global competitive environment
businesses can be successful, increase their market share.

New markets meet customers expectations on the product or service for generating an
enhanced form of government as the importance. TQM implementation model
processing and sharing of knowledge and management came to the forefront place in
the world.

The success of Total Quality Management, that need business competitiveness in the
global competitive environment will be provided with the necessary information
technology. Communication in business, internal teams and between teams, will
increase power by information technology. Also facilitate organizational learning.

Computer, can be used only certain programs, but people should know how to reach
new information in computers and meeting basic needs, the employee who is sufficient
in itself. May be help to know basic information about the computer and use it as a
source of information, can be defined as computer literacy. In the transition from
industry society to information society, a new form of literacy is emerging. A computer
literate person is not only use basic computer programs but also finds new information
on computers and meets individual needs. To have an internationally recognized
computer skill is very important for schools students, employee manegers and a like.

Information technology literacy is be more effective, total quality management in
enterprises. In the case of using of information technologies in a business; All
information related to the business, more regular and easy access be ensure tu the
administrators of the information they need on time and in the format they want, which
will gain(4).

Keywords: Total Quality Management, Information technology literacy, Information Technology.