CLINICAL RESEARCH - MANAGEMENT OF PHYSICIAN – PATIENT COMMUNICATION

References: 14th International Multidisciplinary Scientific GeoConference SGEM 2014, www.sgem.org, SGEM2014 Conference Proceedings, ISBN 978-619-7105-20-9 / ISSN 1314-2704, June 19-25, 2014, Book 6, Vol. 1, 309-312 pp

ABSTRACT
The legitimacy of patient satisfaction as an outcome measure of health care has grown considerably over the past decade. Satisfaction is considered an indicative of quality of care. Satisfaction is also being used to assess the performance of health care delivery at multiple levels – organizational (hospital, clinic…), unit (surgery, laboratory, radiology, etc.) and individual (physician, nurses…). Satisfaction might be characterized as the net result of patient expectations filtered through perceptions of the patient acquires during and after the service encounter. When a patient’s health care experience exceeds his or her expectations the experience is satisfactory; when the experience falls short of expectations, the experience is unsatisfactory. One of the dimensions of patient satisfaction, that is most frequently assessed, refers at the interpersonal aspects of care. On the other hand, the most frequently studied aspect of medical care is the extent and accuracy of communication between physicians and patients.

Keywords: Physician, patient, satisfaction, communication, patient perception and feelings who do we listen to, learn empathy