DBPapers
DOI: 10.5593/SGEM2014/B53/S22.095

THE IMPACT OF QUALITY MANAGEMENT SET UP SYSTEM OVER THE SUCCESS OF CIVIL AVIATION AUTHORITY SERVICES IN KOSOVO

I. Rexhepi, N. Ismajli
Wednesday 1 October 2014 by Libadmin2014

References: 14th International Multidisciplinary Scientific GeoConference SGEM 2014, www.sgem.org, SGEM2014 Conference Proceedings, ISBN 978-619-7105-19-3 / ISSN 1314-2704, June 19-25, 2014, Book 5, Vol. 3, 715-722 pp

ABSTRACT
This study analyses the process of implementation of QMS in a public organization, such as Civil Aviation Authority Services in Kosovo. The main objective is to show how to set up a QMS and how does the QMS set up effects to a public organization? This study shows that efficiency and effectiveness of Civil Aviation Authority Services activities are increased rapidly. The specific impact of established QMS within the organization has resulted with the identification of mission related processes within the entire system including input identification, the person in charge and the way of conversion to the output of each activity though the interference with other service processes within the system. By giving detailed analyses of all steps of implementation of this quality system, we try to go one step further, by showing it as a very good example of other public institutions for implementing the same system. Interviews with middle and high level managers including the Quality Manager and General Director of CAA are also part of analyses in this paper.

Keywords: quality, QMS - QMS, efficiency, CAA