INNOVATIONS IN THE FIELD OF ENTERPRISE QUALITY MANAGEMENT AS AN ELEMENT OF SUSTAINABLE DEVELOPMENT IMPLEMENTATION

References: 14th International Multidisciplinary Scientific GeoConference SGEM 2014, www.sgem.org, SGEM2014 Conference Proceedings, ISBN 978-619-7105-19-3 / ISSN 1314-2704, June 19-25, 2014, Book 5, Vol. 3, 215-222 pp

ABSTRACT
In the contemporary world the development of enterprises has attracted the interest of managers and investors all over the world. The financial success of a company is no longer the only measure of economic activity, which is also perceived through the prism of high ethical standards. The implementation of the sustainable development concept in an enterprise is based on activities in three areas: social, ecological and economic. To be implemented, each of these areas requires the use of a number of tools. One of such tools is Quality Management System based on ISO 9001 standard, which functions in an enterprise on a permanent basis. This system introduces regulations and standards in each of the above mentioned areas, which strengthen the enterprises’ aspirations towards the social and economic development, enabling it to obtain profits without disturbing the possibilities of fulfilling the aspirations and obtaining profits in the future. The article, using an example of a small service-providing enterprise, shows how innovations in quality management bring it closer to the idea of sustainable development.

Keywords: sustainable development, ISO 9001, quality management system, services